Sales and Returns Policy

Returns Policy

You may return any unopened, unused product to us within 7 working days of receiving the order. Please advise within 72 hours, which products you are returning and quote your invoice number.
You must cover the cost of returning the goods to us, unless we have delivered a different item to what you ordered.
You must take reasonable care to ensure that any goods being returned are received by drageekiss and are not damaged in transit. Should you fail to do this, or send them at our cost, we will charge you the direct cost of the return.

We do not except returns for any edibles.

Postage and Packaging

Our orders are shipped by Courier Service.
Where goods are lost or damaged in transit we will either send replacement goods, or offer a full refund, including delivery charges. You should advise us of any damage to your order within 7 working days of receipt. You must advise us of non-delivery within 7 days of dispatch.

Product Description and Prices

Whilst we do our best to maintain sufficient stock levels, we cannot guarantee availability of stock at all times.
We have taken extra care to ensure that all descriptions are accurate. The weights, dimensions and capacities given are approximate only.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the colours you see will depend on various factors such as lighting, monitor display make and type, monitor display settings etc, we cannot guarantee that the appearance of illustrated colours will accurately reflect the colours of products supplied.

Payment via Telephone

Payment will be accepted via BACS or PayPal, prior to dispatch. You will receive an invoice confirming payment taken. NO GOODS WILL BE DISPATCHED BEFORE PAYMENT IS RECEIVED. We will contact you immediately should we experience problems taking payment.
We reserve the right to send goods up to the value of the payment received.
We reserve the right to process payment for a reduced value should some items become unavailable.
Refunds will be credited the same way you used to place your order.

Our Contact Details

If you have any questions, concerns comments or queries please contact our Customer Care Team: email Telephone 07941524222

Delivery Policy

We aim to dispatch as rapidly as possible. We normally dispatch within 2 working days. However, please allow up to seven working days to take receipt of your order.
In the event that we cannot supply your full order or if there are any problems with your order, you will be contacted by one of our Customer Care Advisors.

Value Added Tax (VAT)

VAT has been included in prices where appropriate at 20%.
We reserve the right to make adjustments to prices to accord with any change in the rate of VAT.

Cancellation Rights

You have the right to cancel your order up to your goods being dispatched, usually within 24 hours.  Any request to cancel must be received within this timescale.
If cancellation is due to delay by drageekiss in dispatching your order (over seven working days), drageekiss will refund the cost of postage, and will meet the cost of returning the goods.